Privacy Policy Q CELLS data privacy statement

1. Name and contact data of the party responsible for processing as well as the company data protection officer

This data privacy information applies to data processing by:

Responsible party:

Hanwha Q CELLS GmbH
Sonnenallee 17-21
06766 Bitterfeld-Wolfen
OT Thalheim, Germany

Email: q-cells@q-cells.com
Phone: +49 (0)3494 6699-0
Fax: +49 (0)3494 6699-199

The company data protection officer of Hanwha Q CELLS GmbH can be contacted via the above address, for the attention of Data Protection Department at datenschutz@q-cells.com.

 

2. Collection and storage of personal data as well as type and purpose of its use

2.1 When visiting the website

When calling up our website WWW.Q-CELLS.DE, information is automatically sent to the server of our website by the browser used on your end device. This information is saved temporarily in a so-called log file. The following information will be logged without your doing anything and saved until automatic deletion:

  • ƒ IP address of the querying computer,
  • ƒ Date and time of access,
  • ƒ Name and URL of the file called,
  • ƒ Website from which access occurs (referrer URL),
  • ƒ Browser used and possibly the operating system of your computer as well as the name of your access provider.

The above data is processed by us for the following purposes:

  • ƒ Ensuring that the connection to the website is established without problem, ƒ
  •     Ensuring user-friendly use of our website,
  • ƒ Evaluating system certainty and stability as well as
  • ƒ For further administrative purposes.

The legal basis for data processing is Art. 6 paragraph 1 sentence 1 lit. f GDPR (General Data Protection Regulation). Our justified interest ensues from the above listed purposes for data collection. On no account shall we use the data collected for the purpose of drawing conclusions about your person.

We also utilise cookies and analysis services when you visit our website. You can find more detailed explanations on this in paragraphs 4 and 5 of this Data Privacy Statement.

2.2 For an order (e.g. as a guest in the online shop or by „Purchase Order“)

If you wish to order products or components (e.g. as a guest via our website or by purchase order), we shall collect the following information:

  • ƒ Title, first name, surname,
  • ƒ A valid email address,
  • ƒ Postal address,
  • ƒ Payment data, depending on the payment type you have selected (for instance bank account or PayPal account data).

This data is collected,

  • ƒ to be able to identify you as our contractual partner;
  • ƒ For checking the data entered in respect to plausibility;
  • ƒ if necessary, to check the location for the construction of a PV system;
  • ƒ For processing the payment of your order;
  • ƒ For processing possible warranty claims as well as enforcing potential claims against you;

The data processing is performed on your request and is necessary according to Art. 6 paragraph 1 sentence 1 lit. b GDPR for the above purposes in order to fulfil the contact and precontractual measures.

In order to ensure smooth and easy processing of your order and clarify any queries promptly, you can also indicate additional data:

  • Your phone number and an alternative delivery address
  • The indication of this data is voluntary.

The personal data collected by us for the order will be saved until expiry of the statutory warranty obligation and then automati- cally deleted, unless we are committed to a longer storage pursuant to Article 6 paragraph 1 sentence 1 lit. c GDPR on account of retention and documentation duties under tax and commercial law (from HGB (German Commercial Code), StGB (German Criminal Code) or AO (German Fiscal Code)) or you have consented to a longer storage pursuant to Art. 6 paragraph 1 sentence 1 lit. a GDPR.

2.3 When setting up a user account

You have the option of setting up a password-protected user account in which we save your personal data. This serves the purpose of enabling the greatest possible convenience through a more user-friendly, faster and more personalised purchase transaction.
If you wish to set up a password-protected account with us, we shall require the following information from you:

  • Title, first name, surname,
  • Postal address as well as
  • a valid email address.

You must also indicate a password of your own choice for setting up a user account. Together with your email address, this enables access to your user account. You can view and change the data you have saved at any time in your user account. Alter- natively, a login via your Google account is possible at any time. You can find more information about in this Section 8 “Social Logins”.

We shall then only save your personal data in a user account if you have voluntarily given your consent pursuant to Art. 6 para- graph 1 sentence 1 lit. a GDPR.
It is not necessary to create a user account for the use of our site or for orders that you wish to place with us. We provide you with the option of also placing your order as a guest (see under Section 2.2) ). In this case, you have fully re-enter your data at each order.

After deletion of your user account, your data will be deleted automatically for further use, unless we are committed to a longer storage pursuant to Article 6 paragraph 1 sentence 1 lit. c GDPR on account of retention and documentation duties under tax and commercial law (from HGB (German Commercial Code), StGB (German Criminal Code) or AO (German Fiscal Code)) or you have consented to the longer storage pursuant to Art. 6 paragraph 1 sentence 1 lit. a GDPR.

2.4 When subscribing to our newsletter

If you have expressly consented to this pursuant to Art. 6 paragraph 1 sentence 1 lit. a GDPR, we shall use your email address to regularly send you our newsletter. The indication of an email address is sufficient to receive the newsletter.

We might also use your email address for sending you information about similar products from our company if you are an existing customer and have not objected to the use of your email address.

In both cases, it is possible to unsubscribe at any time, e.g. via a link at the end of each newsletter. Alternatively, you can send your wish to unsubscribe by email to datenschutz@q-cells.com at any time.

2.5 When using our contact form

If you have any questions, we provide the option of contacting us via a form made available on the website. Here it is necessary to enter a valid email address so that we know who the query originates from and in order to be able to answer it. Other informa- tion can be provided on a voluntary basis.

The data for the purpose of contacting us is processed according to Art. 6 paragraph 1 sentence 1 lit. a GDPR based on your voluntary consent.

The personal data we collect for use of the contact form will be deleted automatically after dealing with the request you have sent.

2.6 On conclusion of an energy supply contract

When concluding an energy supply contract via this website or a sub-domain of Q-CELLS.de, the following data is collected and stored:

  • Identification and contact data (e.g. name, address, e-mail address, telephone number, customer number),
  • Data to identify the consumption or feed point (e.g. meter number, identification number of the market location (withdra-wal point)),
  • Consumption data,
  • Details of the delivery period, billing data (e.g. bank details),
  • Data on payment behaviour.

The personal data will be processed for the following purposes and on the following legal bases:

2.6.1  Fulfilment (including billing) of the energy supply contract and implementation of pre-con-tractual measures (on request) and on the basis of Art. 6 para. 1 lit. b) DSGVO,

2.6.2  Fulfilment of legal obligations (e.g. from the Measuring Point Operating Act as well as dueto commercial or tax law requirements) on the basis of Art. 6 para. 1 lit. c) DSGVO,

2.6.3  Performing tasks that are in the public interest (e.g. from the Measuring Point Operating Act) on the basis of Art. 6 para. 1 lit. e) DSGVO,

2.6.4  Direct advertising and market research on the basis of Art. 6 para. 1 lit. f) DSGVO. Processing on the basis of Art. 6 para. 1 lit. f) DSGVO may only take place to the extent that this is neces- sary to safeguard our legitimate interests or those of third parties and does not outweigh the interests or fundamental rights and freedoms of the person concerned which require the protection of personal data.

2.6.5  If consent to the processing of personal data for telephone advertising has been given, the personal data shall be processed on the basis of Art. 6 para. 1 lit. a) DSGVO. Consent to tele- phone advertising may be revoked at any time. The revocation of the consent takes place for the future and does not affect the legality of the processing carried out until the revocation.

2.6.6 Assessment of creditworthiness to minimise default risks and communication of indications for determining creditworthiness by a credit agency, e.g. Creditreform or SCHUFA on the basis of Art. 6 Para. 1 lit. b) and f) DSGVO.

Processing on the basis of Art. 6 para. 1 lit. f) DSGVO may only take place to the extent that this is necessary to safeguard the legitimate interests of the data controller or third parties and does not outweigh the interests or fundamental rights and freedoms of the data subject which require the protection of personal data.

The personal data will be transmitted to the credit agency mentioned for the purpose of determining creditworthiness and identification, as well as data on non-contractual or fraudulent conduct. The credit agency processes the data received and also uses them for the purpose of creating a profile (scoring) in order to provide third parties with information for assessing the creditworthiness of the customer. The address data, among other things, is included in the calculation of creditworthiness.

2.7 For the direct marketing of electricity

The following data shall be collected when the direct marketing agreement is concluded:

  • Identification and contact data (e.g. name, address, e-mail address, telephone number, customer number);
  • Data to identify the consumption or feed point (e.g. meter number, identification number of the market location (withdrawal point));
  • Billing data (e.g. bank details);
  • Data on the PV system concerned (e.g. location, installed capacity, market master data register ID).

2.8 When processing customer complaints via the form on the website or email

  • The following data will be collected and stored in the event of a complaint via the website form or by e-mail:
  • Identification and contact data (e.g. name, contact person if applicable, company name, address, e-mail address, telephone number, customer number);
  • Data to identify the PV modules or the PV system (e.g. module type, serial numbers, system size, location, type of installation);
  • Data for the assignment of the customer (e.g. name of the direct seller of the modules or name of the installer) (this information is optional);
  • Documents proving the warranty claims (e.g. photos of the faulty modules, warranty documents (letter of warranty acceptance), if applicable purchase contract for the modules);
  • These documents will be archived in the respective case of complaint and will not be passed on to third parties under anycircumstances.
  • Bank details for possible payments in the context of complaint processing

These documents will be archived in the respective case of complaint and will not be passed on to third parties under any circumstances.

  • This data is collected:
  • to be able to identify you as our direct or indirect contractual partner;
  • to uniquely identify the error type;
  • For checking the data entered in respect to plausibility;
  • if necessary, to check the location of the PV system;
  • For processing possible warranty claims as well as enforcing potential claims against you;

The data processing is performed on your request and is necessary according to Art. 6 paragraph 1 sentence 1 lit. b GDPR for the above purposes in order to fulfil the contact and precontractual measures

 

3. Communication of data

Your personal data will not be communicated to third parties for purposes other than those listed below.

3.1 For contract processing

Insofar as this is legally permissible and necessary pursuant to Art. 6 paragraph 1 sentence 1 lit. b GDPR for contractual transac- tions, your personal data will be communicated to third parties. This includes in particular the passing on of data:

  • Shipping companies, suppliers, forwarding agents, installers and specialist partners for the purpose of delivery and, if necessary, installation of the goods or components ordered by you, as well as installation of end customer-specific PV systems,
  • Subcontractors for the execution of energy services such as direct marketing, electricity supply, payment service provi- ders, banks or credit institutions in order to carry out a payment transaction,
  • Companies for the execution of customer satisfaction analyses,
  • Credit agencies for determining the creditworthiness .

The communicated data may only used for the above purposes by third parties.

Privacy Policy Q CELLS data privacy statement

3.2 Transfer to third countries

Personal data will only be transferred to third countries if the conditions of Art. 44 ff. GDPR are given.

A third country is a country outside the European Economic Area (EEA), in which the GDPR is not directly applicable. A third country is considered to be insecure if the EU Commission has not issued an adequacy finding for this country in accordance with Art. 45 (1) GDPR, confirming that adequate protection for personal states exists in the country. 

With the ECJ ruling of 16 July 2020 (C-311/18), the (partial) adequacy decision for the USA, the so-called privacy shield, was declared null and void. The USA is thus a so-called unsafe third country. This means that the USA does not offer a level of data protection comparable to that in the EU. The following risks therefore exist when personal data is transferred to the USA: There is a risk that U.S. authorities may gain access to the personal data due to the surveillance programs PRISM and UPSTREAM based on Section 702 of the FISA (Foreign Intelligence Surveillance Act), as well as on the basis of Executive Order 12333 or the Presidential Police Directive 28. EU citizens are not entitled to effective legal protection in the USA or the EU against such access. 

We will inform you in this privacy information when and how we transfer personal data to the USA or other unsafe third countries. We only transfer your personal data if

  • the recipient provides sufficient guarantees in accordance with Art. 46 GDPR for the protection of personal data,
  • you have expressly consented to the transmission, after we have informed you of the risks, in accordance with Art. 49 para. 1 letter a) GDPR,
  • he transmission is necessary for the fulfillment of contractual obligations between you and us
  • or another exception from Art. 49 GDPR applies.

Guarantees under Art. 46 GDPR can be so-called standard contract clauses. In these standard contractual clauses, the recipient assures that the data will be adequately protected, thus ensuring a level of protection comparable to that provided by the GDPR

3.3 For further purposes

In addition, we shall only communicate your personal data to third parties if:

  • you have granted your explicit consent to this pursuant to Art. 6 paragraph 1 sentence 1 lit. a GDPR,
  • the communication is necessary pursuant to Art. 6 paragraph 1 sentence 1 lit. f GDPR for enforcing, exercising or de- fending legal claims and there is no reason to assume that you have a predominant, protection-worthy interest in the non-disclosure of your data, as well as
  • in case there is a legal obligation for the communication pursuant to Art. 6 paragraph 1 sentence 1 lit. c GDPR..

 

4. Cookies

We use cookies on our site. These represent small files that your browser automatically creates and which are saved on your end device (laptop, tablet, smartphone or similar) when you visit our site. Cookies do not cause any damage to your end device, nor do they contain any viruses, Trojans or other malware. Information is stored in the cookie, which results in conjunction with the specific end device used. However, this does not mean that we obtain direct knowledge of your identity.

The legal basis for processing personal data using cookies and depends on the category of cookies used. The use of cookies, which are necessary to maintain the functions of the website (Necessary Cookies), are used by us to protect our legitimate interests in accordance with Art. 6 para. 1 p. 1 lit. f GDPR. Our legitimate interest is to offer a smoothly functioning and creatively appealing website. 

All other cookies that are not necessary to maintain the functions of the website will only be used by us with your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. You can grant this consent via our cookie settings or revoke it at any time with effect for the future. You have the option of either agreeing to the use of all cookie categories or making an individual selection. The cookies are deleted if you revoke your consent to the setting of cookies.

You can adjust your settings via the cookie settings. A distinction is made between the following cookie types and functions:

Necessary Cookies

Necessary cookies enable you to navigate our website and provide its basic functionality. Without these cookies, essential functions cannot be provided. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website, that you have logged into your user account or in the store for shopping cart display. These cookies are only used by our website and do not store any personal data. No consent is required for the use of necessary cookies and these cookies cannot be deactivated.

NamePurposeExpiration timeProvider
cookieConsentThis cookie stores the cookie settings selected by the user.1 YearQ CELLS
browserAllowsCookiesThis cookie checks whether the browser basically allows the setting of cookies.SessionQ CELLS
PHPSESSIDThis cookie is used to store and identify a user's unique session ID in order to manage the user session on the site.SessionQ CELLS
mm_newsletter_popupSaves information about whether the newsletter popup has already been shown.1 MonthQ CELLS
fe_typo_userSaves login information on the FE (frontend) user.SessionQ CELLS
tx_mmsolarcalculator_solarcalculator%5B...Saves the data entered into the solar calculator.SessionQ CELLS
staticfilecacheThis cookie makes the site available more quickly (shortens loading time).1 DayQ CELLS
hideChatbotCookieInfoStores information about whether the chatbot popup has already been shown.SessionQ CELLS
mm-testcookieThis cookie checks whether the browser basically allows the setting of cookies.1 DayQ CELLS

Functional Cookies

These cookies serve to make the use of our offer more pleasant for you. For example, you do not have to enter data for your roof area manually in the solar calculator, but can easily select and calculate it using a Google Maps map. In addition, we also use temporary cookies to optimize user-friendliness, which are stored on your end device for a defined period of time. As soon as you visit our site again, we will automatically recognize that you have already been to our site and what entries you have made so that you do not have to enter them again.

NamePurposeExpiration timeProvider
tx_mmqcellsconnector_api%5B...The cookie stores data entered in the form so that they are still available on your next visit.SessionQ CELLS
tx_mmqcellsconnector_cloudinstaller%5B...The cookie stores data entered in the form so that they are still available on your next visit.SessionQ CELLS
tx_mmqcellsconnector_tariffs%5B...The cookie stores data entered in the form so that they are still available on your next visit.SessionQ CELLS
tx_mmsolarcalculator_cloud%5B...The cookie stores data entered in the form so that they are still available on your next visit.SessionQ CELLS
tx_powermail_p1%5Bfield%5D%5B...The cookie stores data entered in the form so that they are still available on your next visit.SessionQ CELLS
consumptionThe cookie stores data entered in the form so that they are still available on your next visit.SessionQ CELLS
partnerThe cookie stores data entered in the form so that they are still available on your next visit.SessionQ CELLS
zipcodeThe cookie stores data entered in the form so that they are still available on your next visit.SessionQ CELLS
%5Binputmode%5DThis cookie enables the roof area calculation via Google Maps.SessionQ CELLS
energie._km_idThis cookie is set by the chat tool so that the conversation can be associated.20 Dayskommunicate
energie._km_lead_collectionThis cookie is set by the chat tool so that the conversation can be associated.20 Dayskommunicate
energie._km_user_nameThis cookie is set by the chat tool so that the conversation can be associated.20 Dayskommunicate

Statistics and marketing cookies

Statistics cookies are used to record the use of our website statistically and to evaluate it for the purpose of optimizing our offer for you. Statistics cookies are automatically deleted after a defined time.

Cookies for marketing purposes collect information about the surfing behavior of website visitors in order to serve appropriate advertising. The data collected includes, for example, when website visitors last visited a website and what activities they carried out on the website. This information is used to create an interest profile so that relevant ads can be placed on other websites for visitors. Another advantage of these cookies is that the information collected can be used to limit the number of advertisements. Cookies for marketing purposes are placed on our websites by selected third parties on the basis of your consent and are subject to their control. Consequently, customers who visit our websites and accept cookies of this category are also customers of these third parties and agree to the use and application not only towards us but also towards the respective third party. For more information about marketing cookies and the third party that controls these cookies, please refer to the Cookies list. This list shows all integrated data processing systems from third party suppliers.

 

Provider: Google

Name

PurposeExpiration timeProvider
_gaThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.2 YearsGoogle
_gidThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing.1 DayGoogle

_gat_UA-133589266-1
_gat_UA-134730679-1
_gat_UA-156259684-1
_gat_UA-52804551-1
_gat_UA-62052838-1
_gat_UA-88667425-1

This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.1 MinuteGoogle
test_cookieThis cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users' browser supports cookies.15 MinutesGoogle
SSIDThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.2 YearsGoogle
SIDCCThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.2 YearsGoogle
SIDThese cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.2 YearsGoogle
SAPISIDThis DoubleClick cookie is generally set through the site by advertising partners, and used by them to build a profile of the website visitor's interests and show relevant ads on other sites. This cookie works by uniquely identifying your browser and device.2 YearsGoogle
OTZThis cookie helps customize ads on Google websites such as Google Search.2 WeeksGoogle
NIDThese cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.6 MonthsGoogle
ANIDThese cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.1 YearGoogle
IDEUsed by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.1 YearGoogle
HSIDThis cookie is set by Google DoubleClick to build a profile of the website visitor's interests and show relevant ads on other sites.2 YearsGoogle
CONSENTIt is used to optimize ads from Google DoubleClick.ca. 18 YearsGoogle
APISIDThis DoubleClick cookie is generally set through the site by advertising partners, and used by them to build a profile of the website visitor's interests and show relevant ads on other sites.2 YearsGoogle
1P_JARIt is used to optimize ads from Google DoubleClick.2 YearsGoogle
__Secure-SSIDThis cookie is used to support Google's advertising services.10 MonthsGoogle
__Secure-HSIDThis cookie is used to support Google's advertising services.8 MonthsGoogle
__Secure-APISIDThis cookie is used to support Google's advertising services.6 MonthsGoogle
__Secure-3PSIDCCThis cookie is used to support Google's advertising services.2 YearsGoogle
__Secure-3PSIDThis cookie is used to support Google's advertising services.2 YearsGoogle
__Secure-3PAPISIDThis cookie is used to support Google's advertising services.2 YearsGoogle
SEARCH_SAMESITE  This cookie is used to prevent the browser from sending this cookie along with cross-site requests.6 MonthsGoogle

 

Provider: Facebook

NamePurposeExpiration timeProvider
_fbpThis cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.2 MonthsFacebook
c_userThese cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission.1 YearFacebook
datrThese cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission.10 DaysFacebook
frThe cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.2 MonthsFacebook
presenceThese cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission.SessionFacebook
sbThese cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission.2 YearsFacebook
xsThese cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission.1 YearFacebook

 

Provider: Hubspot

NamePurposeExpiration timeProvider
__cfduidThis cookie is set by HubSpot’s CDN provider, Cloudflare. It helps Cloudflare detect malicious visitors to your website and minimizes blocking legitimate users.30 DaysHubspot
__hsscThis cookie is set by HubSpot. The purpose of the cookie is to keep track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.30 MinutesHubspot
__hssrcThis cookie is set by Hubspot. According to their documentation, whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.30 MinutesHubspot
__hstcThis cookie is set by Hubspot and is used for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).1 YearHubspot
hubspotutkDieser Cookie wird zum Tracking der Besucher der Website verwendet. Dieser Cookie wird beim Versenden des Formulars an HubSpot gesendet und bei der Deduplikation von Kontakten eingesetzt.1 YearHubspot

 

Provider: LinkedIn

NamePurposeExpiration timeProvider
bcookieBrowser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform2 YearsLinkedIn
bscookieUsed for saving the state of 2FA of a logged in user2 YearsLinkedIn
langUsed to remember a user's language settingSessionLinkedIn
li_sugrUsed to make a probabilistic match of a user's identity outside the Designated Countries3 MonthsLinkedIn
lidcTo optimize data center selection1 DayLinkedIn
lisscUsed to ensure there is correct SameSite attribute for all cookies in that browser1 YearLinkedIn
UserMatchHistoryLinkedIn Ads ID syncing1 MonthLinkedIn
li_mcUsed as a temporary cache to avoid database lookups for member's consent for use of non-essential cookies and used for having consent information on the client side to enforce consent on the client side2 YearsLinkedIn
liapUsed by non-www.domains to denote the logged in status of a member1 YearLinkedIn
sdscSigned data service context cookie used for database routing to ensure consistency across all databases when a change is madeSessionLinkedIn
li_gcUsed to store consent of guests regarding the use of cookies for non-essential purposes2 YearsLinkedIn

 

Provider: Microsoft

NamePurposeExpiration timeProvider
_EDGE_SThe Bing (Microsoft Advertising) service helps analyze campaigns and deliver content to Bing (Microsoft Advertising) that is tailored to users' interests.SessionMicrosoft
MUIDThis cookie is used to store and track visits to various websites.1 YearMicrosoft
_uetsidThis cookie is used by Bing to determine which ads to show that may be relevant to the end user who visits the website.1 DayMicrosoft
_uetvidThis cookie is used by Bing to determine which ads to show that may be relevant to the end user who visits the website.2 WeeksMicrosoft

 

Further providers

NamePurposeExpiration timeProvider
cIt is used to optimize advertising by Rubicon Project.1 MonthPlatform161
tuuidThis cookie is set to make advertising messages more relevant to the website visitor.1 YearPlatform161
tuuid_luThis cookie is set to make advertising messages more relevant to the website visitor.1 YearPlatform161
trsThis cookie contains a user ID, which is required for tracking and subsequent allocation to marketing channels for the Reader Service Partner Program.1 YearLeserservice
session_trsThis cookie contains a user ID, which is required for tracking and subsequent allocation to marketing channels for the Reader Service Partner Program.SessionLeserservice
uidThis cookie is used to measure the number and behavior of the visitors to the website anonymously. The data includes the number of visits, average duration of the visit on the website, pages visited, etc. for the purpose of better understanding user preferences for targeted advertisments.1 MonthAdform
CReal time bidding for display advertising to targeted audiences.1 WeekAdform
um_rtThis cookie is set to make advertising messages more relevant to the website visitor.1 YearEmego GmbH
ident_vThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.1 YearEmego GmbH
cThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.1 YearIPONWEB
tuuidThis cookie is mainly set by bidswitch.net to make advertising messages more relevant to the website visitor.1 YearIPONWEB
tuuid_luThis cookie is usually provided by bidswitch.net and is used for advertising purposes.1 YearIPONWEB
mt_miscThis cookie is set by Mediamath and is used for advertising purposes.1 MonthMediaMath
uuidTo optimize ad relevance by collecting visitor data from multiple websites such as what pages have been loaded.1 YearMediaMath
tuThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.1 YearAdscale
uuThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.1 YearAdscale
UserID1This cookie is set to make advertising messages more relevant to the website visitor.3 MonthsAdition Technologies AG
__cfduidCookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.1 Monthadvanced store GmbH
__cfduidCookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.1 MonthDrawbridge Inc.
_rxuuidThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.1 YearUnruly Media
_rxuuidThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.1 YearRhythmOne
kdb0xdq3ls8m_uidThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.2 MonthsTargeting360
8lcfmzhxc8d6_uidThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.2 MonthsRedIntelligence
deuxesse_uxidThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.1 MonthTwiago

 

5. Analysis tools

5.1 Tracking tools

The tracking measures listed below and used by us are realised based on Art. 6 paragraph 1 sentence 1 lit. a GDPR. With the tacking measures used, we aim to ensure a design that is in line with requirements as well as continuous optimisation of our website. We also use tracking measures to record the use of our website statistically and as analysis for the purpose of optimising our offer for you. These interests are to be regarded as justified in accordance with the above regulation.

The relevant data processing purposes and data categories are discernible from the corresponding tracking tools.

Once you have given your consent, you can revoke and manage your consent for the future at any time using the "Cookie settings" under Cookies (see section 4) of the Privacy Policy.

5.1.1 Google Analytics

To enable requirements-oriented design and continuous optimisation of our pages, we use Google Analytics, a web analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter “Google”). In this context, pseudonymised utilisation profiles are created and cookies (see under Section 4) used. The information generated by the cookie concerning your use of this website such as

  • Browser type/version,
  • operating system used,
  • Referrer URL (the page last visited),
  • Host name of the accessing computer (IP address),
  • Time of the server request,

is transferred to a server of Google in the USA and stored there. The information is used to analyse use of the website in order to compile reports concerning the website activities and in order to provide further services associated with the website use and Internet utilisation for purposes of market research and requirements-oriented design of these Internet sites. If necessary, this information will also be transferred to third parties, insofar as this is stipulated by law or insofar as third parties process this data on behalf of us. On no account will your IP address be combined with other data from Google. The IP addresses are anonymised so that an assignment is not possible (IP masking).

The user data collected via cookies is automatically deleted after 14 months.

The processed data may be transferred to servers in the USA and other unsafe third countries and processed there (see point 3.2). Google relies on standard contractual clauses approved by the EU Commission as a guarantee for a level of data protection comparable to that in the EU. We transmit data to Google only on the basis of your consent. 

You can find further information on data protection in conjunction with Google Analytics in the Google Analytics help.

5.1.2 Google Adwords Conversion Tracking

In order to log the use of our website statistically and evaluate this for the purpose of optimising our offer for you, we also use Google conversion tracking. Here a cookie (see Section 4) is placed by Google Adwords on your computer insofar as you have accessed our website via a Google advertisement.

These cookies become invalid after 30 days and do not serve for personal identification. If the user visits certain pages of the website belonging to the Adwords customer and the cookie has not yet expired, Google and the customer can recognise that the user has clicked on the advertisement and has been directed to this page.

Each Adwords customer receives another cookie. Cookies cannot therefore by tracked via the websites of Adwords custo- mers. The information obtained via the conversion cookie serves to compile conversion statistics for Adwords customers who have opted for conversion tracking. The Adwords customers find out the total number of users who have clicked on their advertisement and who have been directed to a page provided with a conversion tracking tag. They do not receive any information that can be used to identify users personally.

The processed data may be transferred to servers in the USA and other unsafe third countries and processed there (see point 3.2). Google relies on standard contractual clauses approved by the EU Commission as a guarantee for a level of data protection comparable to that in the EU. We transmit data to Google only on the basis of your consent. 

You can find Google’s data privacy notice concerning conversion tracking here.

5.1.3 Bing Ads

We utilise Bing Universal Event Tracking (UET) from Microsoft Bing Ads. This involves a service of the Microsoft Corporation (“Microsoft”). This enables us to track the activities of users on our website if they access our website via advertisements of Bing Ads.

If you access our website via a Bing Ads advertisement, a cookie (see Section 4) will be placed on your computer. A Bing UET tag is integrated on our website. This involves a code, via which some non-personal data concerning the use of the website is saved in conjunction with the cookie. This includes the length of time spent visiting the website, which areas of the website were accessed and via which advertisement the users navigated to the website. Information about your identity is not logged.

This information is saved for maximum 180 days.

The processed data may be transferred to servers of Microsoft in the USA and other unsafe third countries and processed there (see point 3.2). We transmit data to Microsoft only on the basis of your consent. 

You can find more detailed information on the analysis services of Bing on the website of n BING. You can find more detailed information concerning data protection at Microsoft in the DATA PRIVACY POLICIES OF MICROSOFT.

5.2 Targeting tools

The targeting measures listed below and used by us are realised based on Art. 6 paragraph 1 sentence 1 lit. a GDPR. With the targeting measures used, we aim to ensure that only advertising oriented to your actual or presumed interests is shown to you on your end devices. These interests are to be regarded as justified in accordance with the above regulation.

The relevant data processing purposes and data categories are discernible from the corresponding targeting tools. 

Once you have given your consent, you can revoke and manage your consent for the future at any time using the "Cookie settings" under Cookies (see section 4) of the Privacy Policy.

5.2.1 Google Adwords Remarketing

We use Google remarketing Tags. These are services of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter “Google”). Google uses cookies (see Section 4) that are stored on your computer and which enable your use of the website to be analysed. The information generated by the cookie concerning your use of this website (including your IP address) is transferred to a server of Google in the USA and stored there. The IP address is then abbreviated by the last three digits by Google, which means a unique assignment of the IP address is no longer possible. Google observes the data protection regulations of the „US Safe Harbor” agreement and is registered in the „Safe Harbor” programme of the United States Department of Commerce. Google will use this information to evaluate your use of the website in order to compile reports about the website activities for the website operators and in order to provide further services associated with the website use and Internet utilisation.

If necessary, Google will also transfer this information to third parties, insofar as this is stipulated by law or insofar as third parties process this data on behalf of Google. Third parties, including Google, place advertisements on websites in the Internet. Third parties, including Google, use saved cookies for placing advertisements based on previous visits by a user to this website. On no account will Google connect your IP address with other data from Google. 

The processed data may be transferred to servers in the USA and other unsafe third countries and processed there (see point 3.2). Google relies on standard contractual clauses approved by the EU Commission as a guarantee for a level of data protection comparable to that in the EU. We transmit data to Google only on the basis of your consent. 

You can find information on the policies of Google here.

5.2.2 Facebook Retargeting / Remarketing

Remarketing tags of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA (“Facebook”) are integrated on our pages. If you visit our pages, a direct link is established between your browser and the Facebook server. Facebook receives information in this way that you have visited our page with your IP address. As a result, Facebook can assign the visit to our pages to your user account. We can use the information obtained in this way to display Facebook ads.

We point out that we, as a provider of the pages, have no knowledge concerning the content of the transferred data or its use by Facebook.
You can find further information in the Data Privacy statement of Facebook.

5.2.3 Facebook Custom Audiences

In addition, we also use Facebook Website Custom Audience on the basis of your consent according to art. 6 para. 1 sentence 1 lit. a DSGVO. This involves a marketing service of Facebook. It enables us to show certain groups of pseudonymised visitors to our website, who also use Facebook, individually tailored and interest-relevant advertising on Facebook.

A Facebook Custom Audience pixel is integrated on our website. This involves a Java Script code, via which some non-personal data concerning the use of the website is saved. This includes your IP address, the browser used as well as the origin and destination page. This information is transferred to servers of Facebook in the USA. An automatic synchronisation occurs there concerning whether you have stored a Facebook cookie. The Facebook cookie serves to automatically ascertain whether you belong the relevant target group for us. If you belong to the target group, corresponding advertisements will by displayed by us to you on Facebook. You are not identified personally by us or by Facebook through the data synchronisation in this process.

We are jointly responsible with Facebook Ireland regarding the use of the Facebook Custom Audience Pixel according to Art. 26 GDPR. We have entered into a joint responsibility agreement to define the respective responsibilities for the fulfillment of the obligations under the GDPR.  Accordingly, we are responsible for providing information to the users of our website, while Facebook is responsible for fulfilling requests for information on the rights of those affected in accordance with Art. 15 to 21 GDPR. However, within the framework of joint responsibility, you can in principle assert your data subject rights against each of the jointly responsible parties.

Facebook bases the processing of data on the consent of Facebook users pursuant to Art. 6 para. 1 lit. a GDPR and the legitimate interests of Facebook pursuant to Art. 6 para. 1 lit. f GDPR to provide Facebook advertisers with accurate and reliable reports and performance statistics. More information can be found here.

For data transfers by Facebook Ireland to the USA or other unsafe third countries (see point 3.2), Facebook relies on standard contractual clauses approved by the EU Commission. We only transfer data to Facebook if you have given your prior consent.

You can find more detailed information concerning data protection at Facebook in the Data Privacy Guidelines of Facebook.

 

6. Social Media Plug-ins

We use social plugins of the social networks Facebook, Twitter and Instagram on our website based on Art. 6 paragraph 1 sentence 1 lit. f GDPR, in order to make our company known better known via these media. The commercial purpose behind this is to be regarded as a justified interested according to the GDPR. Responsibility for operation in compliance with data privacy must be ensured by the relevant provider. These plugins are integrated by us via the so-called double-click method in order to protect visitors to our website as best as possible.

6.1 Facebook

Social media plugins of Facebook are used on our platform in order to make its use more personalised. We use the “LIKE” or “SHARE“ button for this. This involves a service from Facebook.
If you call up a page of our web presence that contains such a plugin, your browser will establish a direct link to the servers of Fa- cebook. The content of the plugin is transferred by Facebook directly to your browser and integrated by the latter in the website. By integrating the plugin, Facebook receives information that you browser has called up the corresponding page of our website, even if you do not have a Facebook account or are not currently logged into Facebook. This information (including your IP address) is transferred by your browser directly to a server of Facebook in the USA and saved there.

If you are logged into Facebook, Facebook can assign your visit to our website directly to your Facebook account. If you interact with the plugins, for instance click on the “LIKE” or “SHARE” button, the corresponding information will also be transferred directly to a server of Facebook and saved there. The information is published on Facebook and shown to your Facebook friends.

Facebook can use this information for the purpose of advertising, market research and requirements-oriented layout of Facebook pages. To this end, usage, interest and relation profiles are created by Facebook, e.g. in order to evaluate your use of our website in respect to the advertisements shown to you in Facebook, inform other Facebook users about your activities on our website and in order to provide further services associated with the use of Facebook.

If you do not wish Facebook to assign the data collected via our web presence to your Facebook account, you must log out of Facebook before visiting our website.
The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights and setting options in respect to protection of your private sphere can be found in the DATA PRIVCY NOTICES of Facebook.

6.2 Twitter

Plugins of the short message network of Twitter Inc. (Twitter) are integrated on our Internet pages. You can recognise the Twitter plugins (tweet button) from the Twitter logo on our site. You can find an overview of tweet buttons HERE (https://publish.twitter. com/#).
If you call up a page of our web presence that contains such a plugin, a direct link will be established between your browser and the Twitter server. Twitter receives information in this way that you have visited our page with your IP address. If you click on the Twitter “tweet button” while you are logged into your Twitter account, you can link the content of our pages to your Twitter profile. As a result, Twitter can assign the visit to our pages to your user account. We point out that we, as a provider of the pages, have no knowledge concerning the content of the transferred data or its use by Twitter.

If you do not wish Twitter to assign the visit to our pages, please log out of your Twitter user account.

You can find further information on this in the Data Privacy Statement of TWITTER.

6.3 Instagram

So-called social plugins (“plugins”) of Instagram are used on our website, which are operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”).

The plugins are marked with an Instagram logo, for example in the form of an “Instagram camera”.

If you call up a page of our web presence that contains such a plugin, your browser will establish a direct link to the servers of Instagram. The content of the plugin is transferred by Instagram directly to your browser and integrated in the page. This integration lets Instagram receive information that you browser has called up the corresponding page of our website, even if you do not have an Instagram profile or are not currently logged into Instagram.

This information (including your IP address) is transferred by your browser directly to a server of Instagram in the USA and saved there. If you are logged into Instagram, Instagram can assign your visit to our website directly to your Instagram account. If you interact with the plugins, for instance click on the “Instagram” button, this information will also be transferred directly to a server of Instagram and saved there.

The information is also published on your Instagram account and displayed to your contacts there.

If you do not wish Instagram to assign the data collected via our web presence directly to your Instagram account, you must log out of Instagram before visiting our website.
You can find further information on this in the DATA PRIVACY STATEMENT of Instagram.

 

7. Rights of data subjects

You have the right:

  • pursuant to Art. 15 GDPR to request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of the recipients to whom your data has been or will be disclosed, the planned storage duration, the existence of a right to correction, deletion, restriction of the processing or objection, the existence of a right of complaint, the origin of your data, insofar as this has not been collected by us, as well as concerning the existence of an automated decision making including profiling and possibly meaningful information on its individual details;

  • pursuant to Art. 16 GDPR to immediately demand the correction of incorrect personal data or completion of incomplete personal data saved at us;

  • pursuant to Art. 17 GDPR to demand the deletion of your personal data we have saved, unless the processing is neces- sary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of the public interest or for enforcing, exercising or defending legal claims;
     
  • pursuant to Art. 18 GDPR to demand restriction of the processing of your personal data, insofar as the correctness of the data is disputed by you, the processing is unlawful, but you decline its deletion and we no longer require the data, but you require this for the enforcement, exercising or defence of legal disputes or you have filed an objection to the processing pursuant to Art. 21 GDPR;
     
  • pursuant to Art. 20 GDPR to receive your personal data that you have made available to us in a structured, current and machine-readable format or request the transfer to another responsible party;
     
  • pursuant to Art. 7 paragraph 3 GDPR to rescind your consent previously granted to us at any time. This means that we may no longer continue the data processing based on this consent in the future and
     
  • to lodge a complaint to a supervisory authority pursuant to Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company head office for this.

 

8. Right of objection

Insofar as your personal data is processed on the basis of justified interests pursuant to Art. 6 paragraph. 1 sentence 1 lit. f GDPR, you have the right pursuant to Art. 21 GDPR to file an objection to the processing of your personal data, insofar as there are reasons that arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection that is implemented by us without indication of a particular situation.

If you wish to exercise your right of revocation or objection, you only need to send an email to datenschutz@q-cells.com.

 

9. Data security

We use the widespread TLS procedure (Transport Layer Security) in conjunction with the highest encryption level that is sup- ported by your browser within an ordering process. This generally involves 256 bit encryption. If your browser does not support 256 bit encryption, we provide recourse to 128 bit v3 technology instead. You can recognise whether an individual page of our Internet site is transferred with encryption from the closed depiction of the key or lock symbol in the lower status bar of your browser.

We also utilise suitable technical and organisational security measures in order to protect your data against accidental or deli- berate manipulation, partial or complete loss, destruction or against unauthorised access by third parties. Our security measures are continually improved corresponding to technological developments.

 

10. Latest version and changes to this Data Privacy Statement

This privacy policy is currently valid and has the status of November 2020.

As a result of further development of our website and offers concerning it or on account of changed statutory or official re- gulations, it may be necessary to amend this Data Privacy Statement. You can call up and print out the current Data Privacy Statement at any time on the website a www.q-cells.co.uk/privacy-policy.