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Specialst (m/f/d) Technical Support

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Location / Region: Berlin, Bitterfeld-Wolfen OT Thalheim
Reference number: HQ-1729

Releases new energy - your commitment:

  • You are responsible for technical customer support for all PV system components with a focus on energy storage, solar inverters, home energy management systems, substructures and solar modules. Including the handling of technical service inquiries and complaints in German and English via email, phone, live chat or visits.
  • You are responsible for the documentation of customer service and its various processes, both internally and externally. This includes from internal work instructions and process flows to installation manuals or FAQ's.
  • You support the commissioning and parameterization of system components.
  • You are in close contact with component manufacturers, sales departments (incl. Order Management), Product Management (PTI), Global QM, 3rd party service providers and logistics department.

Combines passion with know-how - your profile:

  • You have successfully completed your training in the technical or electrotechnical field and gained experience as a service technician in the field of electrical engineering.
  • You have knowledge in planning, maintenance, repair and monitoring of photovoltaic and able to work in heights.
  • You are highly customer orientated and a team player.
  • You have excellent communication skills and work in a solution-oriented manner.
  • You have very good MS Office skills and are good in working with SAP.
  • You are willing to travel in Germany and abroad.
  • Your very good German and good English skills complete your profile.

And this is how we back you up:

  • Arrival made easy: With the help of a welcome training and an orientation plan, we introduce you to your new tasks in a structured manner. A personal mentor will be at your side with help and advice.
  • Moving forward together: In a collegial atmosphere we live open communication, support each other and share our knowledge. In addition, we promote your professional and personal development with further training opportunities.
  • Your commitment pays off: We reward your commitment with fair remuneration based on international standards, consisting of a fixed and a flexible component - based on the achievement of objectives. On top of this, you can count on capital-forming benefits, a company pension scheme and accident insurance.
  • Work-Life-Balance: The compatibility of family and career is a major concern for us. So that there is enough time for the family away from work, you have 30 days of vacation per year at your disposal.
  • Good for body and soul: A wide range of health offers from our Q.CARE program, e.g. flu vaccinations or preventive medical checkups, ensure that you stay fit - because the well-being of our employees is close to our heart.
  • Mobile on all routes: We offer you flexible working hours and the possibility of mobile working. Well-equipped, barrier-free offices and meeting rooms complete the overall picture.

We don't just dream of a better future.
We make it a reality together.

A company with the sun in its heart

As a full-service provider of clean energy solutions, we supply residential and commercial end customers with solar modules and systems as well as power storage. We provide integrated services such as power contracts to provide access to 100% clean electricity. Our global center for technology, innovation and quality is located at our site in Thalheim. From our new office at Südkreuz in Berlin, we manage our sales and distribution as well as the advancement of our services.

Have we aroused your interest?